Company Overview & About the Job:
小熊彩票导航We are currently recruiting an Emergency Dispatcher with a flexible schedule to work afternoon and midnight shifts in our Mississauga monitoring station. The successful candidate will professionally represent Sonitrol in all forms of contact with clients and police and fire agencies.
Sonitrol offers the most unique, comprehensive electronic security protection available today. Our integrated service includes verified audio detection, access control, video surveillance, fire and perimeter detection and verification, low false alarms and the highest apprehension rate in the industry.
At Sonitrol, we work to build relationships for life by exceeding expectations. That’s our mission statement and we stand by it. Our highly trained professionals offer the best customer service possible. Our confidence in our systems and the people behind them is backed by a commitment to service that includes a satisfaction guarantee, service guarantee and a false alarm guarantee.
Visit our website www.ujr62qn.cn小熊彩票导航 for more information about our company.
The ideal candidate must have experience in a call centre environment, with excellent customer service skills. She/he adjusts well to a fast paced environment where energy, enthusiasm, multi-tasking and professionalism are required.
小熊彩票导航The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills and be both familiar with shift work and flexible to work both afternoons and midnights as needed.
小熊彩票导航We are looking to hire candidates who are full fluent in English, both oral and written. French spoken language skills are a definite asset.
The position is full time, working forty hours per week. As we are a 24 hour, 365 days a year environment, you can expect that weekend and holiday work will be a part of your position with us, as will assisting with covering other shifts during vacation and sick calls.
The successful candidate will monitor an alarm console by responding appropriately to visual and audio alarms. You will answer incoming calls requesting help, make outgoing calls to clients and to police and fire agencies, perform incoming data entry requests and support the other operators on shift.
Access to reliable transportation is recommended as transit in the area is very limited.
The position requires a contribution to the team effort through a combination of good work ethic, keen attention to detail and quick response to rapidly changing circumstances.
Skills & Qualifications:
- Use of a multi-line telephone
- Experience in a call centre would be helpful
- Professional image
- Fluency in English
- Fluency in French is desired, but not required
- Excellent oral communication skills
- Excellent interpersonal skills
- Previous experience in building strong client relationships through good customer service
- Microsoft Office Word/Excel experience
- Must have flexible schedule to allow working afternoons, midnights, weekends and statutory holidays
- Able and willing to adjust schedule on short notice due to sick calls and other emergencies
Sonitrol is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Sonitrol will make accommodations available to applicants with disabilities upon request during the recruitment process.