小熊彩票导航

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Careers With Sonitrol

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Description:

An excellent opportunity exists in our Mississauga based monitoring station for someone who thrives on activity and enjoys making sound decisions. We are located in North West Mississauga, with easy access to all of the 400 series highways, next to several major city routes, making for an easy drive to your new work home. Once you get here, you will find that we are a dynamic and friendly group that thrives on team work and promotes a true team atmosphere. The right candidate will present a professional phone image to our diverse clientele, providing them the best security service possible, regardless of the inconveniences.

Skills & Responsibilities:
  • This position requires clear, concise communication skills, both verbal and written. You will be called upon daily to be the first point of contact in our company for our clients.
  • Excellent customer service skills that welcome clients at every contact.
  • Flexibility to work shift work, including nights, afternoons, weekends and public holidays.
  • Knowledge of Microsoft Office programs.
  • Maturity and professionalism that wears well in repeated contacts with Police, Fire and Ambulance personnel.
  • An ability to learn and use applied knowledge to make sound decisions.
  • A genuine commitment to your team and interest in group achievements and success.
  • Office and clerical tasks that include data entry and use of office machines.
Education & Qualifications:

High school diploma is required. Preference will be given to candidates who have completed an Emergency Telecommunications program or who have worked in the alarm monitoring or Emergency telecommunications industry previously.

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Company Overview & About the Job:

小熊彩票导航We are currently recruiting an Emergency Dispatcher with a flexible schedule to work afternoon and midnight shifts in our Mississauga monitoring station. The successful candidate will professionally represent Sonitrol in all forms of contact with clients and police and fire agencies.

Sonitrol offers the most unique, comprehensive electronic security protection available today. Our integrated service includes verified audio detection, access control, video surveillance, fire and perimeter detection and verification, low false alarms and the highest apprehension rate in the industry.

At Sonitrol, we work to build relationships for life by exceeding expectations. That’s our mission statement and we stand by it. Our highly trained professionals offer the best customer service possible. Our confidence in our systems and the people behind them is backed by a commitment to service that includes a satisfaction guarantee, service guarantee and a false alarm guarantee.

Visit our website www.ujr62qn.cn小熊彩票导航 for more information about our company.

Job Purpose:

The ideal candidate must have experience in a call centre environment, with excellent customer service skills. She/he adjusts well to a fast paced environment where energy, enthusiasm, multi-tasking and professionalism are required.

小熊彩票导航The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills and be both familiar with shift work and flexible to work both afternoons and midnights as needed.

小熊彩票导航We are looking to hire candidates who are full fluent in English, both oral and written. French spoken language skills are a definite asset.

The position is full time, working forty hours per week. As we are a 24 hour, 365 days a year environment, you can expect that weekend and holiday work will be a part of your position with us, as will assisting with covering other shifts during vacation and sick calls.

Job Duties:

The successful candidate will monitor an alarm console by responding appropriately to visual and audio alarms. You will answer incoming calls requesting help, make outgoing calls to clients and to police and fire agencies, perform incoming data entry requests and support the other operators on shift.

Access to reliable transportation is recommended as transit in the area is very limited.

The position requires a contribution to the team effort through a combination of good work ethic, keen attention to detail and quick response to rapidly changing circumstances.

Skills & Qualifications:
  • Use of a multi-line telephone
  • Experience in a call centre would be helpful
  • Professional image
  • Fluency in English
  • Fluency in French is desired, but not required
  • Excellent oral communication skills
  • Excellent interpersonal skills
  • Previous experience in building strong client relationships through good customer service
  • Microsoft Office Word/Excel experience
  • Must have flexible schedule to allow working afternoons, midnights, weekends and statutory holidays
  • Able and willing to adjust schedule on short notice due to sick calls and other emergencies

Sonitrol is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Sonitrol will make accommodations available to applicants with disabilities upon request during the recruitment process.

Tell us about yourself:

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小熊彩票导航Sonitrol's unique audio verification capability has resulted in lower false alarms, fast police response and the highest documented apprehension rate in the security industry.

Contact Us
Headquarters

5875 Kennedy Rd. Mississauga, ON L4Z Canada

Phone: 877.476.6487

178,000+

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